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10-05-2020 11:00 AM
Hi I ordered a sim upgrade on the 19th April, received order confirmation. But have not received any further information- my email confirmation states I should look out for a text message. How long does this normally take? I have tried tracking my order number but can’t get any info. Thanks.
10-05-2020 01:23 PM - edited 10-05-2020 01:24 PM
Hi @Millie79,
Can you let me know which phone you ordered with the size and colour and I can check to see if it is in stock and the estimated dispatch time.
Alex 🙂
10-05-2020 02:40 PM
Hi, no phone, just upgrading my contract more data, minutes texts. Thanks 🙂
10-05-2020 02:45 PM
Hi @Millie79,
Thanks for getting back to me.
I would recommend giving our customer care team a call to check on your order if you are not waiting for a device.
Alex 🙂
10-05-2020 03:22 PM
Hi, just called them, not sure what the issue was, but a new sim is being sent out to me. Thanks for you help. 🙂
11-05-2020 08:07 AM