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Waiting for delivery

Pat59
Explorer

‎16-04-2021 05:52 PM

Hi still waiting for delivery of my tablet, order confirmed, and since 11th April waiting for a dispatch date, never waited this long ,order was end of March 

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎17-04-2021 07:29 AM

Morning @Pat59

 

Thanks for coming to the community. 

 

Which tablet have you ordered? 

 

Did you receive a confirmation email? 

 

Thanks 🙂

 

Leanne. 

0 Helpful
Pat59
Explorer
In response to Leanne_T

‎17-04-2021 07:37 AM

Hi Leanne 

this was my order and I had confirmation of order on the 28th March , and than another email to say it was on back order, than on the 11th April EE support sent another email to say it was on track and awaiting delivery confirmation and nothing since ?

ipad 10.2 2020 32gb space grey 

0 Helpful
Leanne_T
EE Community Support Team
In response to Pat59

‎17-04-2021 07:43 AM - edited ‎17-04-2021 03:02 PM

Hi @Pat59

 

Thanks for the quick reply. 

 

If the device is on back order you will get updates to let you know this is on track.

 

Once your order has been dispatched, you will get a text or email from DPD with delivery details. 

 

If you would like to get your order looked into, please give our Mobile Care team a call on 150. They will be happy to help 🙂 

 

Thanks. 

 

Leanne. 

 

 

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