Waiting for delivery been 3days and I’ve not got the tracking email

[Chris_B]

@Antonymario  If you don’t have a tracking number then nothing has yet been dispatched to you or even allocated to you.   What are you waiting for ? 

[Antonymario]

Am waiting for my phone upgrade (Samsung s20) and I got the confirmation Email that it’s been processed 

[Leanne_T]

Morning @Antonymario

Thanks for coming to the community.

Could you let me know the model, size and colour Samsung S20 you have ordered?

Speak soon 🙂

Leanne.

[Antonymario]

S20 fe cloudy blue 

[Leanne_T]

Hi @Antonymario

Thanks for the quick reply.

I can't seem to find the Samsung S20 FE Cloud Blue on the online shop, was this a good as new device or could this have been a different model?

Thanks 🙂

Leanne.

[Antonymario]

It was good as new and I got when it was in stock, I check lastnight and they’ve not got any off that colour left so I must of got the one of the few remaining 

[Chris_B]

@Antonymario  You might of ordered before the online shop updated to show no stock. The online shop does lag behind what EE actually has in stock.  This probably will explain why you don’t have any tracking information. 

[Leanne_T]

I see @Antonymario

I would suggest giving us a call on 150, our Mobile Care team can check your order for you and give you an update 🙂

Leanne.

[Antonymario]

sorry I’ve just spoke to someone from EE only for them to tell me that My order isn’t coming at all. Thankfully o rang them otherwise I would off been waiting for a delivery that wasn’t coming