Upgraded through BT, no confirmation within 24 hours

[Danblaszkowski]

Hi, 
I upgraded yesterday through BT, to get an iPhone 12 pro max, 128gb in Charcoal. I was told I’d get an email from EE within 24 hours and I haven’t. There’s no changes on my BT account either, but the upfront cost has been taken. 
Can someone please confirm that the order has been placed and everything is still going ahead. 
thank you 

[Schockwave]

Hello @Danblaszkowski ,

Welcome to the community,

If you upgraded through BT, I would suggest you contact BT to find out, as although they are working together, EE and BT are still two companies, and you have to contact the company who is dealing with your order.

[Profile closed · Accepted solution]

Hi @Danblaszkowski 

Welcome to the EE Community,

have you checked your spam/junk mail ?

if you haven't got anything call freephone 0800 956 6000 opt 2 then opt 4 and a customer service advisor will be to check the status of your order for you.

Thanks,

David.

[Profile closed]

@Schockwave BT can now do EE sales & upgrades & EE can now do BT sales & upgrades.

[Danblaszkowski]

Hi @Profile closed, 

no there’s nothing in the junk folder. I will call the number you gave today. Thank you 

[Profile closed]

@Danblaszkowski your welcome let us know how you get on 🙂

[Schockwave]

@Profile closed , thank you for that, did not realise that, I stand corrected.

@Danblaszkowski , hope you get it sorted, good luck.

[Profile closed]

@Schockwave they have only started doing it recently it allows both brands to cross sell.

[Danblaszkowski]

@Profile closed @Schockwave i called the phone number you gave and have been given a billing account number, and told that it’s on a preorder and once it’s confirmed on the release date (13/11/20) I’ll receive all the information including confirmation, account info and delivery etc 

thanks for your help. 
fingers crossed 🤞🏻 I get the phone on Friday, no issues! 
kind regards 

dan. 

[Profile closed]

@Danblaszkowski glad your all sorted if you require any further help in the future feel free to visit the community.

hope you like your new phone 🙂