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Upgraded phone not showimg on my account

pnaylor247
Established Contributor
Established Contributor

‎03-09-2021 08:04 PM

My account still showing my old phone.  Upgraded 7 days ago.  What do need to ensure my new fold 3  phone shows on EE app?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎03-09-2021 08:10 PM

@pnaylor247 : The device shown is only cosmetic & does not affect your use of your device. It will change eventually after you connect using your MyEE app from the device.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Northerner
EE Community Star
EE Community Star

‎03-09-2021 09:36 PM

Hi @pnaylor247 

 

EE might not have uploaded an image yet. As @XRaySpeX said it will update automatically when you use the device. It has no impact on your service.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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