Upgrade

[Dandan230]

Hi I'm trying to upgrade early but every phone I go on it saying there are no suitable plans available right now.

Has anyone else experienced this issue?

[StephJG24]

That’s what I tried on Friday but the system wouldn’t allow the advisor to do it @Christopher_G 

[Christopher_G]

It may be worth trying again today, @StephJG24. I'm not sure why it wouldn't have allowed them to do it on Friday.

Or of you're able to, hang on till your free upgrade on the 1st October when the plans should show online for you.

Chris

[StephJG24]

Can you do the upgrade for me @Christopher_G 

[StephJG24]

Should the early upgrade be sooner than the standard upgrade @Christopher_G 

[Christopher_G]

No, I can't, @StephJG24. We don't have access to your account here in the community.

A standard upgrade is when you can upgrade with no charge. The early upgrade is upgrading before your standard upgrade, which comes with a fee.

I really don't know why they're both showing the same date though.

Chris

[StephJG24]

it’s abit strange @Christopher_G