Upgrade

[Dandan230]

Hi I'm trying to upgrade early but every phone I go on it saying there are no suitable plans available right now.

Has anyone else experienced this issue?

[Leanne_T]

Hi there @Dandan230

Thanks for posting 🙂

Are you looking to trade in your phone with annual upgrade? 

Thanks 🙂

Leanne.

[Dandan230]

No as I was gonna use my current phone for work purposes only

[Leanne_T]

Thanks @Dandan230

In this case, please give us a call on 150 and the team will be happy to help with your early upgrade 🙂

Leanne.

[StephJG24]

I wish I was able to upgrade, I tried on Friday but the system wouldn’t let me @Leanne_T 

[Christopher_G]

Hi @StephJG24

Did you try to speak to us through 150 on Friday?

Chris

[StephJG24]

Yes I did and the system wouldn’t allow the advisor to do the upgrade because it’s to early @Christopher_G 

[Christopher_G]

How far into your contract are you, @StephJG24?

Chris

[StephJG24]

It started on 1st April but its saying standard upgrade on 1st October @Christopher_G 

[Christopher_G]

You should be able to upgrade early, if you want to by calling 150, @StephJG24.

They'll got through price plans and early upgrade fees with you.

Chris