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Will EE unlock my old phone for free?

Gidyan
Investigator
Investigator

‎21-09-2021 04:58 PM

I have just upgrade my phone from a galaxy A50 after finishing a 2yr EE contract to a  A52s on a new EE contract, will EE unlock my old phone for free so I can give it to my son to use or will there be a charge?

0 Helpful
7 REPLIES 7
XRaySpeX
Grand Master
Grand Master

‎21-09-2021 05:10 PM

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Christopher_G
EE Community Support Team

‎21-09-2021 05:33 PM

Hi @Gidyan

 

Welcome to the community.

 

If it's the Samsung Galaxy A50 that you had on contract directly from EE before you upgraded that you're looking to unlock, you should be able to do that free of charge through your My EE account.

 

Thanks


Chris

 

Gidyan
Investigator
Investigator
In response to XRaySpeX

‎21-09-2021 05:42 PM

Hi, I got the first phone from fonehouse

 

0 Helpful
Christopher_G
EE Community Support Team
In response to Gidyan

‎21-09-2021 05:44 PM

Have you checked to see if it's locked, @Gidyan?

 

Does another network's SIM card work in it?


Chris

XRaySpeX
Grand Master
Grand Master
In response to Gidyan

‎21-09-2021 05:44 PM - edited ‎21-09-2021 05:59 PM

Not for free!

 

You cannot use the online unlocking form for EE devices not bought directly from EE as they have no record of it.

 

To unlock an EE device not bought directly from EE you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Gidyan
Investigator
Investigator
In response to Christopher_G

‎21-09-2021 06:18 PM

Thanks Chris, I just assumed it was locked, just tried my sons sim in it and its acyually not. Happy days

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Gidyan

‎21-09-2021 06:26 PM

Which network's SIM? Some piggy-back on EE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful