Upgrade

Dandan230
Explorer

‎21-09-2021 10:37 AM

Hi I'm trying to upgrade early but every phone I go on it saying there are no suitable plans available right now.

Has anyone else experienced this issue?

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15 REPLIES 15
StephJG24
Established Contributor
Established Contributor
In response to Christopher_G

‎21-09-2021 05:55 PM

That’s what I tried on Friday but the system wouldn’t allow the advisor to do it @Christopher_G 

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Christopher_G
EE Community Support Team
In response to Dandan230

‎21-09-2021 05:58 PM

It may be worth trying again today, @StephJG24. I'm not sure why it wouldn't have allowed them to do it on Friday.

 

Or of you're able to, hang on till your free upgrade on the 1st October when the plans should show online for you.

 

Chris

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StephJG24
Established Contributor
Established Contributor
In response to Christopher_G

‎21-09-2021 06:00 PM

Can you do the upgrade for me @Christopher_G 

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StephJG24
Established Contributor
Established Contributor
In response to StephJG24

‎21-09-2021 06:16 PM - edited ‎21-09-2021 06:17 PM

Should the early upgrade be sooner than the standard upgrade @Christopher_G 

9DD60BF7-25FB-442F-BF62-37FD35F3CC91.png

 

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Christopher_G
EE Community Support Team
In response to Dandan230

‎21-09-2021 06:42 PM

No, I can't, @StephJG24. We don't have access to your account here in the community.

 

A standard upgrade is when you can upgrade with no charge. The early upgrade is upgrading before your standard upgrade, which comes with a fee.

 

I really don't know why they're both showing the same date though.


Chris

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StephJG24
Established Contributor
Established Contributor
In response to Christopher_G

‎21-09-2021 06:44 PM

it’s abit strange @Christopher_G 

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