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Upgrade date dissapeared?

Omanuel94
Visitor

‎25-11-2021 12:15 PM

Hi,

On EE for months and months (as my contract ends 15th January) was told i could upgrade anytime for the £100 fee and trade my phone in and standard upgrade 1st December.

Iv's waited all this time and next week be ready to upgrade but the date of upgrade has gone off the App, i text 150 which says i can upgrade now but when it go's to the website will let you click on shop and not upgrade.

Different parts of website says i can upgrade, others doesn't. Very confusing.

 

Worst of all i can't see the actual date of upgrade as if it's been taken off.

Aghh so frustrating,  anyone know whats happened?

 

0 Helpful
3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎25-11-2021 12:23 PM

Text UP to 150 to see when you may upgrade.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Leanne_T
EE Community Support Team

‎25-11-2021 01:51 PM - edited ‎25-11-2021 01:52 PM

Hi there @Omanuel94

 

Thanks for coming to the community.

 

If you log into your My EE account online, do you have upgrade dates showing? 

 

Speak soon. 

 

Leanne.

0 Helpful
Sal09
Established Contributor
Established Contributor

‎25-11-2021 02:15 PM - edited ‎25-11-2021 02:16 PM

@Omanuel94 

 

I had the same issue. I had to log a complaint which was resolved by smetech team. 

 

Received an email with in two days advising me to log out and then login.

 

All works now. 

 

Sal

 

 

0 Helpful
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