On EE for months and months (as my contract ends 15th January) was told i could upgrade anytime for the £100 fee and trade my phone in and standard upgrade 1st December.
Iv's waited all this time and next week be ready to upgrade but the date of upgrade has gone off the App, i text 150 which says i can upgrade now but when it go's to the website will let you click on shop and not upgrade.
Different parts of website says i can upgrade, others doesn't. Very confusing.
Worst of all i can't see the actual date of upgrade as if it's been taken off.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
