Upgrade data showing incorrectly

[Jackie27]

Hi not sure if this is correct location but I have just upgraded two of my plans to 160gb and 5g but data is only showing as 80gb, this happened last time I upgraded but I can’t find a help chat and can’t get through on 150. Can anyone help? Thanks 

[bristolian]

Hi @Jackie27 

Unfortunately, this is a public internet forum and no-one on here has access to your individual account.

If you're signed into myEE online and are on pay-monthly, the live chat option is an option, otherwise you will need to call C/S on 150 and be patient.

[Jackie27]

Thanks for your reply.I have tried live chat but no option for data problems and tells me I can’t continue. I called 150 again no option for data problems went through to upgrade as that’s why the problems has occurred after waiting 25 minutes told couldn’t help would transfer me but got disconnected. I have to say if you have any  problems trying to get help is a nightmare . 

[Leanne_T]

Hi @Jackie27

Thanks for coming to the community.

Do you have any data add-ons showing if you log into your My EE app and select add-ons?

Speak soon 🙂

Leanne.

[Jackie27]

Hi @Leanne_T  there is nothing showing on add ons but it relates to two sims linked to my Account. The plan was 160gb data for 24 months but only 80gb is showing, see screen shot below. I have blanked out the phone numbers. 

[Leanne_T]

Thanks @Jackie27

I have sent you a private message on here for some details.

Thanks 🙂

Leanne.

[Walesgp]

mine is the same 

have got 160gb plans but coming up as 80gb

op did you find a solution 

thanks

[Leanne_T]

Morning @Walesgp

Thanks for coming to the community.

How long ago did your plan change?

If you log into your My EE app, do you have any data add-ons showing in Plans and add-ons?

Thanks 🙂

Leanne.

[Emslh]

Mine is the same. I took out a new sim only plan last week on the 160gb offer and only showing 80gb on account.  Was waiting to see if it updates and changes but will be trying to call at some point tomorrow. Last time I had to ring, I was waiting nearly 1 hour for someone to take my call. 

Hope you have sorted yours now.

[Katie_B]

Hello @Emslh. 

Thanks for coming to the community. 

Please give us a call so our customer care team can look into this for you. 

As soon as an agent is available you will be connected. 

Katie 🙂