Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Unrecognised charges

Kimmieamarie86
Explorer

‎30-07-2021 08:16 AM

I have just recieved my bill and I have been charged £11 for a 1 hour and 9 minute phone call that no one in my house made. The number beginning in 0333 is known to be a dangerous spam number. Why would I phone a scammer?

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎30-07-2021 08:47 AM - edited ‎30-07-2021 01:11 PM

Hi @Kimmieamarie86

 

Welcome to the community.

 

Sorry to hear that there's a charge on your bill that you think shouldn't be there.

 

Have you spoken to our Broadband Care team about this? They have access to your account and would be able to look into this for you.

 

Chris

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎30-07-2021 12:05 PM

The charge is correct for that length of call. What makes you think this 0333 no. is a spammer?

 

@Christopher_G : This is Home Phone, not mobile.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Christopher_G
EE Community Support Team
In response to Christopher_G

‎30-07-2021 01:12 PM

Thanks @XRaySpeX, I've edited my post.

 

I think @Kimmieamarie86 was saying that they're disputing the call was made at all.

 

Chris

Kimmieamarie86
Explorer
In response to XRaySpeX

‎30-07-2021 01:45 PM

This is a home phone, and we only ever use it if we absolutely have to. We use our mobiles 99.9% of the time because of the unlimited minutes on them. We get a lot or 02 and 03 numbers and all of them are scam callers. I looked up this number that we are meant to have spent over an hour on the phone to, and the results came up as "scam" "dangerous", with links to an Indian call centre. 

Christopher_G
EE Community Support Team
In response to Kimmieamarie86

‎30-07-2021 02:07 PM

Have you spoken to our support team, @Kimmieamarie86?

 

They should be able to look into this for you.


Chris

0 Helpful