Unlock phone in contract

Ayles
Investigator
Investigator

‎25-11-2020 06:12 PM

I cant unlock my phone from the my EE app and website (says it cant).

Also l cant talk to anyone or message anyone. 

Im still in contract ,(5 days left)but want my phone unlocked ready for a sim only deal from another supplier.

PLEASE HELP

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7 REPLIES 7
Northerner
EE Community Star
EE Community Star

‎25-11-2020 10:20 PM

Hi @Ayles 

 

Please read EE guide which explains the process:

HOW DO I UNLOCK AN EE DEVICE TO USE WITH ANOTHER NETWORK?

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Ayles
Investigator
Investigator
In response to Northerner

‎26-11-2020 06:01 AM

Like i said,

The process doesn't work

Thanks

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Katie_B
EE Community Support Team
In response to Northerner

‎26-11-2020 08:56 AM

Hello @Ayles. 

 

Thanks for coming to the community.

 

As you are in contract still there will be a fee to process the unlock request early. 

 

What phone are you looking to unlock?

 

Katie.

Ayles
Investigator
Investigator
In response to Katie_B

‎26-11-2020 10:05 AM

The phone is a Samsung Galaxy S9

Android.

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Katie_B
EE Community Support Team
In response to Ayles

‎26-11-2020 10:22 AM

Thanks for confirming @Ayles. 

 

What does the error message state?

 

What reports back when you text UNLOCK to 150?

 

Katie 🙂

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Ayles
Investigator
Investigator
In response to Katie_B

‎26-11-2020 01:09 PM

I have filled in the on-line form several times, each time l get to the end it states that it doesnt recognise the imei number start again

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Jon_K
Former EE Employee
In response to Ayles

‎26-11-2020 03:55 PM

Hi @Ayles.

 

Is the IMEI number 15 digits long?

 

Could you let us know what happens when you text UNLOCK to 150?

 

Jon

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