Unlock phone in contract

[Ayles]

I cant unlock my phone from the my EE app and website (says it cant).

Also l cant talk to anyone or message anyone. 

Im still in contract ,(5 days left)but want my phone unlocked ready for a sim only deal from another supplier.

PLEASE HELP

[Northerner]

Hi @Ayles 

Please read EE guide which explains the process:

HOW DO I UNLOCK AN EE DEVICE TO USE WITH ANOTHER NETWORK?

Thanks

[Ayles]

Like i said,

The process doesn't work

Thanks

[Katie_B]

Hello @Ayles. 

Thanks for coming to the community.

As you are in contract still there will be a fee to process the unlock request early. 

What phone are you looking to unlock?

Katie.

[Ayles]

The phone is a Samsung Galaxy S9

Android.

[Katie_B]

Thanks for confirming @Ayles. 

What does the error message state?

What reports back when you text UNLOCK to 150?

Katie 🙂

[Ayles]

I have filled in the on-line form several times, each time l get to the end it states that it doesnt recognise the imei number start again

[Jon_K]

Hi @Ayles.

Is the IMEI number 15 digits long?

Could you let us know what happens when you text UNLOCK to 150?

Jon