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Unlock an orange phone.

PB1002
Contributor
Contributor

‎08-03-2021 05:15 PM

Hi .

I have an old Samsung GT-1230 on T mobile. I love this phone for it's simplicity and the built in radio.

It has been playing up recently so I have dug out its twin which I have had in storage ( unused ) for a number of years..  This second phone is locked to the Orange network.

How can I get EE to unlock it so I can carry on as if it were my old phone by putting the T mobile sim in it.

I have been talking with EE for most of the afternoon and got nowhere so far.

Thanks

0 Helpful
16 REPLIES 16
PB1002
Contributor
Contributor
In response to James_B

‎10-03-2021 10:56 AM

@James_B 

I don't think so.  

After some time talking to one of your people who was trying to help we got cut off.

 

Before we got cut off he gave me three different unlock codes to try . 

None of these worked. 

He then pointed me to this site :-   https://myaccount.ee.co.uk/app/device-unlock

This did not work 

Nor did texting unlock to 150

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to PB1002

‎10-03-2021 11:31 AM

Hi @PB1002,

 

Please get in touch with Customer Care so a member of the team can make sure an unlock code is requested for you.

 

Thanks

 

James

0 Helpful
PB1002
Contributor
Contributor
In response to James_B

‎10-03-2021 11:53 AM - last edited on ‎10-03-2021 12:13 PM by EE Community Moderator

Hi James ,

Thanks for trying to help.  I feel like I am having a groundhog day.

 

After this conversation I phoned from a landline and spoke to another chap.

He then put me through to his colleague who tried to help but failed.

He did say that it was the first time he had ever been asked to unlock an Orange phone.
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to PB1002

‎10-03-2021 12:06 PM

Hi @PB1002,

 

I've sent you a private message. Please check your inbox and get back to me.

 

Thanks

 

James

0 Helpful
PB1002
Contributor
Contributor
In response to James_B

‎17-03-2021 06:10 PM

I'm just updating this thread for any one else reading it.

I am still waiting for EE to unlock it for me .

I have spoken with  James B , Charlotte , Lottie & Linzi  so far.

The latest message is that a 'manager ' is gong to chase it up.

 

 

0 Helpful
PB1002
Contributor
Contributor
In response to PB1002

‎21-03-2021 12:02 AM

A...............N.............D.......

 

Nothing so far.  EE seem to have gone to sleep here.

0 Helpful
PB1002
Contributor
Contributor
In response to PB1002

‎21-03-2021 10:10 AM

Todays message is that "a manager is going to look into it"

This is what I was told last Wednesday and nothing came from that but silence.

 

I feel that i am the only person pushing this .  EE really do seem to be sitting on their hands.

0 Helpful