Unlock an orange phone.

[PB1002]

Hi .

I have an old Samsung GT-1230 on T mobile. I love this phone for it's simplicity and the built in radio.

It has been playing up recently so I have dug out its twin which I have had in storage ( unused ) for a number of years..  This second phone is locked to the Orange network.

How can I get EE to unlock it so I can carry on as if it were my old phone by putting the T mobile sim in it.

I have been talking with EE for most of the afternoon and got nowhere so far.

Thanks

[Chris_B]

@PB1002  your going to have to call customer services to request this.  

[PB1002]

Hi Chris thanks for the reply ,

I have spoken with customer services. On the phone Two very nice chaps from Ireland.

and before that an online chat with two different people at an Indian call centre.

They both did try to help but no luck so far .

Mostly I kept getting told that the IMEI number (for the orange phone) was not on their database. One of the irish chaps said "it was the first time he had ever been asked to unlock an Orange phone" . He gave me three codes while we were talking but none worked.

The phone displays "Network Lock"  and is inviting me to enter a code.

It is an old phone but I like it a lot. 

[Chris_B]

@PB1002  EE doesn’t have any centres outside the UK/Ireland.   

 You could alway try searching on eBay for phone unlockers

I just did a search using “unlock code for a Samsung GT-1230”   Just contact one of the sellers to see if they can help.

[PB1002]

Thanks ,

I did search that term first before widening my scope.

£20.00 is too much for me.

I have been paying Orange ,T mobile and EE for years.

My broadband and Landline are with EE.

EE call orange one of their "legacy brands"  I think that they should step up. 

[PB1002]

Just to be clear - they have not said they will not unlock it .

They say that they can but it could take a long time - many weeks.

The things they have tried so far have not worked.

[PB1002]

It makes one wonder why a bloke on a market stall claims he could do it in 10 minutes for £20.00

and yet EE think it is a big issue and a difficult job that could take a long time.

[James_B]

Hi @PB1002,

Welcome to the EE Community. 🙂

Most unlocks are completed within 10 days, but for some older devices we may need to contact the manufacturer to get an unlocking code. If this is the case, it may take a little longer to unlock your device.

James

[PB1002]

Thanks for your input @James_B 

I am still not managing to get anywhere with this.

[James_B]

Have Customer Care requested an unlock code for you @PB1002?

James