Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Unlimited data????

Dmilton57
Contributor
Contributor

‎17-03-2021 09:59 PM

I took out a sim only contract for my 4gee WiFi box with the understanding I’ll have unlimited internet so I can run my Xbox off of it, I have just seen on my account that I only have 100gb what does this mean? If I only have 100gb then it will last about 10 days which am not happy about and will be looking into cancelling my contract. Any ideas?

0 Helpful
14 REPLIES 14
Northerner
EE Community Star
EE Community Star

‎17-03-2021 10:36 PM

Hi @Dmilton57 

 

Only you will know the plan you took out. EE unlimited plans are not  unlimited, as per the T&C 600GB is your limit before action maybe taken on your account. 

 

UNLIMITED PLANS

50GB fair use policy applies outside UK. Personal, non-commercial use only. If you regularly tether 12 or more devices, we will consider this non-personal use and have the right to move you to a more suitable plan. We will consider usage above 600GB/month to be non-personal use and have the right to apply traffic management controls to deprioritise your mobile traffic during busy periods or to move you to a business plan. You can gift up to 100GB. Data usage on an unlimited plan will decrement from giftable allowance. Any data boost allowance will be added to the giftable allowance.



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎17-03-2021 11:42 PM

100GB is only the gifting limit of data you may gift to other nos. on your a/c. It does not limit the the amount of data you may use yourself thro' your mobile router.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Dmilton57
Contributor
Contributor
In response to XRaySpeX

‎18-03-2021 10:09 AM - edited ‎18-03-2021 10:10 AM

Ok thanks ray, abit off topic but I read a post that you managed to help someone connect their smart tv to their mini WiFi box, any chance you can help me? I put the password in etc but it does nothing @XRaySpeX 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Dmilton57

‎18-03-2021 12:37 PM

Hi @Dmilton57,

 

Welcome to the EE Community. 🙂

 

Do you see any error messages after entering your password?

 

James

0 Helpful
Dmilton57
Contributor
Contributor
In response to James_B

‎18-03-2021 12:45 PM - edited ‎18-03-2021 12:46 PM

Nope no error it just says please wait and then goes back to the menu not connected, it is a jvc smart tv @James_B 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Dmilton57

‎18-03-2021 12:54 PM

Hi @Dmilton57,

 

Are there any other settings you can change during WiFi setup, such as wireless security type?

 

James

0 Helpful
Dmilton57
Contributor
Contributor
In response to James_B

‎18-03-2021 01:24 PM

nope

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Dmilton57

‎18-03-2021 01:29 PM

Hi @Dmilton57,

 

Do you have another WiFi network you could test your TV with, such as your phone's WiFi hotspot?

 

James

0 Helpful
Dmilton57
Contributor
Contributor
In response to James_B

‎18-03-2021 02:16 PM

Yea it connects to my phone fine

0 Helpful