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Unlimited data add-on

BL5
Visitor

‎13-08-2021 12:50 AM

Hi,

I have purchased the monthly Unlimited data add-on for £10 (it had “Special Price” written next to it). When I clicked confirm, it came up saying that I had added £25 onto my next bill instead of £10. I can’t find confirmation of the price I payed anywhere. 

How much have I payed/what has happened? I cannot wait until my next bill to find out which price it is. Thanks. 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎13-08-2021 07:13 AM

@BL5  call customer services and double check with them. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team
In response to Chris_B

‎13-08-2021 08:26 AM

Hi @BL5

 

Welcome to the community. 

 

If you log into your My EE app and select Add-ons, how much is the data add-on showing as? 

 

Speak soon 🙂

 

Leanne.

0 Helpful