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EE won’t unlock iPhone SE

Mackalis29
Explorer

‎12-08-2021 09:16 PM

I have a iPhone SE that I purchased direct from EE as a contract a number of years ago. My son has been using it as EE pay as you go since my contract ended. 
we have now requested to unlock the phone but have received a response stating that it can’t be unlocked. 
Any ideas why this would be and if there are any other options to unlock? 
thanks 31ED6C10-2637-480B-AF91-AF65748BE2EB.png

 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎12-08-2021 09:31 PM

Was this phone purchased corporately for a firm? If so, only the firm's a/c holder may unlock it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Mackalis29
Explorer
In response to XRaySpeX

‎12-08-2021 09:36 PM

No it was cooperate, I purchased myself as my personal phone. 

0 Helpful
Christopher_G
EE Community Support Team

‎13-08-2021 08:50 AM

Hi @Mickalis29

 

Our Mobile Care team have access to your account and should be able to find out why it hasn't been unlocked.

 

Chris

0 Helpful