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Unable to use credit

ECW
Visitor

‎10-10-2021 06:46 PM

I have 495 minutes, unlimited texts and 3.8GB remaining until 01/11/2021 for my £10 Pack but am unable to send texts or make phone calls. Why is that?

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎10-10-2021 07:22 PM

@ECW  Do you have a signal showing on the device? Have you tried restarting the device?   Is this just to one number or all numbers? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.