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Unable to select options when I phone call centres

Splat10
Visitor

‎12-10-2020 10:59 AM

I have a new I phone 11. Today when I phone call centres and it say ‘select option 1 for... etc’ it does not recognise what I’m pressing and I get ‘call failed’. 
it has been working fine until today. I have switched to airplane mode then back to try to re set but still the same. I have missed a conference call at work today because it didn’t seem to detect me putting the code in. Any ideas??

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1 REPLY 1
Leanne_T
EE Community Support Team

‎12-10-2020 01:00 PM

Hi @Splat10

 

Thanks for coming to the community.

 

Are you connected to WiFi?

 

Have you tried restarting your iPhone?

 

Thanks 🙂

 

Leanne.

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