Unable to log into my account.

DPMG
Visitor

‎28-09-2021 02:57 PM

I have been a PayG customer for a number of years, today I have been called by the sales team and upgraded to a Sim Only Pay Monthly tariff. 

I go to log onto my account, I put in the pin sent to my phone and then I can get no further with the next security details, which I assure you are correct.

0 Helpful
2 REPLIES 2
Katie_B
EE Community Support Team

‎28-09-2021 04:21 PM

Hello @DPMG. 

 

Thanks for coming to the community. 

 

I would recommend giving us a call and asking our customer service team to remove your number from your pay as you go My EE account.

 

Once you have done this I would recommend trying to re-register. 

 

Katie 🙂 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎28-09-2021 05:26 PM

You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful