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01-06-2021 08:36 AM
Hi, I bought the 2G sim card with just 2G of data. I now want to add the Pack10, I have the 10 pounds credit, but when I sms Pack10 to 150 it says 'sorry, there is an issue at the moment and your pack can't be added'. I need to be able to make calls....what can I do?Thanks
01-06-2021 10:32 AM
Morning @Blairwi
Thanks for posting.
If you text ALL PACKS to 150, does the £10.00 pack show available?
Thanks 🙂
Leanne.
01-06-2021 10:38 AM
01-06-2021 10:53 AM
Thanks @Blairwi
If you text BALANCE to 150, does the reply show you have enough credit for the pack?
Leanne 🙂
01-06-2021 10:58 AM
01-06-2021 11:19 AM
Thanks @Blairwi
In this case, please get in touch with our Pay as you go Care team on 150 from an EE phone, or 0800 079 8586 from any other phone, and the team will help you get the pack started 🙂
Let me know how you get on.
Leanne.
01-06-2021 11:21 AM
01-06-2021 12:07 PM
01-06-2021 07:00 PM
You may make calls anyway from your credit @ 35p/min even w/out a pack.
01-06-2021 07:13 PM