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05-11-2021 02:37 PM
Hello it's me again. Not sure if this is the correct location for this query.
As the title suggests I am unable to access the EE page using my internet connection (which is ironically provided by EE) unless I use a VPN.
Other sites are working fine. It's doing it on my pc and my phone.
If I use my phones data connection (not the wifi) the site seems to load fine....
There is no error message or anything just a blank white page.
05-11-2021 03:01 PM
Which router do you have?
Have you tried chnging DNS?
05-11-2021 03:15 PM
I have an TP-Link VR2800 and to that connected an Asus RT-AC68U.
I've tried default DNS, Cloudflare and Google.
05-11-2021 04:27 PM
Hi @Ludox
Thanks for coming back to the community.
I would suggest getting in touch with our Broadband Tech Gurus on 0800 079 8586 they will get this investigated for you.
Thanks 🙂
Leanne.
05-11-2021 05:04 PM
Is this both from devices connected to TP-Link & Asus?
05-11-2021 05:20 PM
Hi @Ludox ,
What do you see if you run "nslookup ee.co.uk" from a commandline?
If you visit 45.60.65.23 do you see "The proxy failed to resolve site from host name, if this site was recently added please allow a few minutes before trying again" ?
[x@x ~]$ nslookup ee.co.uk
Server: 192.168.x.1
Address: 192.168.x.1#53
Non-authoritative answer:
Name: ee.co.uk
Address: 45.60.65.23
Name: ee.co.uk
Address: 45.60.72.23
05-11-2021 05:32 PM
@mikeliuk : We all see that even those of us that can easily access ee.co.uk. So that wasteful test proves nowt!
06-11-2021 07:37 PM
I found my equipment was double NATed. For some reason this was only affecting the EE site. *Shrug*
06-11-2021 07:46 PM
Hi @Ludox ,
Thanks for updating.
Did you work out why double-NAT was an issue for you? Was it an issue of name resolution on the downstream router?
Double-NAT should work fine as I've done even triple-NAT on Virgin Media, BT, Three, and EE networks all without issue.