Unable to load Pack10

[Blairwi]

Hi, I bought the 2G sim card with just 2G of data. I now want to add the Pack10, I have the 10 pounds credit, but when I sms Pack10 to 150 it says 'sorry, there is an issue at the moment and your pack can't be added'. I need to be able to make calls....what can I do?Thanks

[Leanne_T]

Morning @Blairwi

Thanks for posting. 

If you text ALL PACKS to 150, does the £10.00 pack show available? 

Thanks 🙂

Leanne.

[Blairwi]

Hi Leanne

Thanks for your reply 😊 yes, when I text ALL PACKS to 150 it replies with a list of all the packs, including the one I want, PACK10 option. I then type YES to select it, it then warns me if I choose the pack I will lose any data etc. that I currently have, do I still want to proceed and I type YES and then it gives me the ‘sorry, service unavailable’ message ☹

Thank you,

Best wishes
Blair

Sent from Mail for Windows 10

[Leanne_T]

Thanks @Blairwi

If you text BALANCE to 150, does the reply show you have enough credit for the pack? 

Leanne 🙂

[Blairwi]

Hi Leanne, yes it does, it tells me that my balance is 10 pounds plus how much data I currently have left on the sim card etc. Just can’t understand why it won’t allow me to add the pack ☹

Thank you 😊

Sent from Mail for Windows 10

[Leanne_T]

Thanks @Blairwi

In this case, please get in touch with our Pay as you go Care team on 150 from an EE phone, or 0800 079 8586 from any other phone, and the team will help you get the pack started 🙂

Let me know how you get on. 

Leanne. 

[Blairwi]

Will do, thanks so much Leanne 😊

Sent from Mail for Windows 10

[Leanne_T]

No problem at all @Blairwi

Have a lovely day 🙂

Leanne.

[XRaySpeX]

You may make calls anyway from your credit @ 35p/min even w/out a pack. 

[Blairwi]

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />

Aaah ok I didn't know that, good to know in case of emergencies, thanks 🙂 

Sent from my Huawei phone