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Series 4 apple watch unable to load data plan

MR27
Explorer

‎30-07-2021 06:36 AM

Hello

My data plan has suddenly disappeared and despite several attempts with tech support over the past 2 days to remove and re add a data plan, my watch still is unable to download the e sim/ configure a data plan.

 

Can any one advise me please?  For some reason my fitness app has also stopped registering any movements too - not sure if this is connected?  Please help..

 

Thank you 

0 Helpful
3 REPLIES 3
James_B
EE Community Manager
EE Community Manager

‎30-07-2021 08:40 AM

Hi @MR27,

 

Welcome to the EE Community. 🙂

 

What steps did our Tech Gurus say they were taking to resolve this for you? Have they raised a support ticket?

 

James

0 Helpful
MR27
Explorer
In response to James_B

‎05-08-2021 07:05 AM

Hello James

Thank you

I went straight through to Tech support this time and all was resolved. I am happy to say my watch data is back, up and running.

Many thanks

M

0 Helpful
Leanne_T
EE Community Support Team
In response to MR27

‎05-08-2021 08:20 AM

Thanks for coming back and letting us know @MR27

 

Have a great day 🙂

 

Leanne.

0 Helpful