Unable to connect to ee mini wifi on my laptap

[PeterB46]

I have an EE mini wifi box and use it without problem on my Acer laptop. I have recently purchased a new Akra laptop with virtually the same spec as my Acer and using Windows10 Home. When I try to connect to the internet the EE wifi shows up but then I get a message saying "unable to connect to this network". Any help to get connected would be greatly appreciated.

[Jon_K]

Hi @PeterB46.

Welcome to the community.

Could you try restarting both the WiFi box and your laptop?

Does the laptop connect to other WiFi devices or home broadband?

Jon

[PeterB46]

Hi Jon, 
Thank you for getting in touch.

The laptop connects to my home broadband ok and to a service on a caravan park I've just visited.
The EE box works perfectly with another lap top I have.

Any help you can give is greatly appreciated.
Kind regards,
Peter

[Jon_K]

Thanks @PeterB46.

Do you know if both the laptop and WiFi device are both on the latest firmware version?

Jon

[PeterB46]

Hi Jon, thank you so much . I've spoken to someone at EE this afternoon and after going through several checking procedures I am now connected. 
Thank you once again.
Peter

[James_B]

That's great @PeterB46

Thanks for the update. 🙂

James