Unable to add esim plan for galaxy watch 3

ukraine32
Investigator
Investigator

‎09-02-2021 07:40 PM

Im Having same problem as others before me 

I purchased a Galaxy watch 3 4g but when I try to set up mobile plan it says "EE doesn't offer mobile plans for my watch"  But you do!

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13 REPLIES 13
Christopher_G
EE Community Support Team

‎10-02-2021 08:25 AM

Hi @ukraine32

 

Welcome to the community.

 

Does your watch hit the criteria below?

 

To be compatible, your Samsung device needs to:

  • be on the EE network with either a pay monthly or SIM only plan 
  • run Android 4.3 or higher
  • have at least 1.5GB RAM

Thanks

 

Chris

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ukraine32
Investigator
Investigator
In response to Christopher_G

‎10-02-2021 09:00 AM

yes it complies with all of those

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Christopher_G
EE Community Support Team
In response to ukraine32

‎10-02-2021 09:11 AM - edited ‎10-02-2021 09:12 AM

Thanks @ukraine32 🙂

 

Did you follow these steps from our Galaxy Watch help page?

 

  1. power on your device and download the Samsung Wearable app

  2. turn on your watch and open the Samsung Wearable app

  3. the app will prompt you to turn on your Bluetooth - you'll then get a notification on your watch and your device with a pairing code

  4. follow the steps to pair your device and watch then set up your mobile network on the Samsung Wear app to complete set up

  5. during the pairing of your devices ensure not to take either device out of proximity of the other or power off either device during set up

  6. after your eSIM is set up you'll be prompted to restart your watch

  7. allow up to 4 hours for your data plan to activate and show on your device 

Chris

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ukraine32
Investigator
Investigator
In response to Christopher_G

‎10-02-2021 10:48 AM

Done all of that

went to mobile plans

"set up a mobile plan"

message reads EE doesn't offer mobile plans for your watch

 

contact Samsung customer service for more information which I am also following up

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Christopher_G
EE Community Support Team
In response to ukraine32

‎10-02-2021 11:09 AM

Is it definitely the 4G version of the watch, @ukraine32

 

It would be interesting to see what Samsung say, if it is.

 

Chris

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ukraine32
Investigator
Investigator
In response to Christopher_G

‎10-02-2021 03:56 PM

yes it 100% is 4g version I purchased it from Currys the model number is SM-R845F

 

Still not got any answer from Samsung

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Katie_B
EE Community Support Team
In response to Christopher_G

‎10-02-2021 06:30 PM

Hi @ukraine32. 

 

Please keep us updated with the outcome from Samsung. 

 

Katie.

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ukraine32
Investigator
Investigator
In response to Katie_B

‎11-02-2021 08:44 AM

Samsung are claiming it is an issue with EE

 

And you are waiting for them to come up with the answer

 

 

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Leanne_T
EE Community Support Team
In response to ukraine32

‎11-02-2021 08:59 AM

Hi @ukraine32

 

Thanks for coming back to us. 

 

Have you spoken to our Tech Gurus on 150 to get this looked into? 

 

Thanks 🙂

 

Leanne.

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