Unable to add airpod pro's to my account

[JamesGH]

I was looking at getting the airpod pro add on but it wont let me. I go to add them and it takes me to the upgrade or new device page and says that I couldn't log into my account regardless if I am or am not already logged in and it says you have them in stock in the shop section so why can't I add them to my account?

[Christopher_G]

How strange, @JamesGH

I'd recommend speaking to our Mobile Care team so that they can find out why this isn't working and help you add them to your plan.

Chris