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Unable to access EE Perks

Pepsi2
Visitor

‎20-03-2020 10:53 PM

I'm unable to access the EE Perks site to get my Emergency Service code.

 

I'm already registered, but whenever I try to log in it tells me the password is invalid.  I try to reset it and it says an email will be sent to reset, which I never receive (yes! I've checked the junk mail!).  I can't re-register because it tells me that I've already registered.

 

I'm tired of seeking help on the webchat/phone - I always just end up with myEE account password resets.

0 Helpful
19 REPLIES 19
DylanMoss95
Explorer
In response to Leanne_T

‎08-06-2021 06:49 AM

I’m having the same issue. I’ve checked all folders of my email and I still can’t sign in or reset the password. Can you help me? I’ve been trying for a few days now.

0 Helpful
Leanne_T
EE Community Support Team
In response to DylanMoss95

‎08-06-2021 07:33 AM

Hi @DylanMoss95

 

Thanks for coming to the community. 

 

Are you using your work email or personal email to sign in? 

 

Have you checked your junk/spam folders for the password reset email? 

 

Thanks 🙂

 

Leanne.

0 Helpful
Damo2163
Visitor

‎20-10-2021 05:23 PM

I too cannot access my perk code. I've tried everything that every poster here has tried to no avail. Really frustrating. The whole process is not fit for purpose. Please help! 

0 Helpful
Katie_B
EE Community Support Team
In response to Damo2163

‎20-10-2021 06:31 PM

Hello @Damo2163. 

 

Thanks for coming to the community. 

 

I have sent you a private message for more information. 

 

Katie 🙂

0 Helpful
ClaireBeattie
Investigator
Investigator
In response to Christopher_G

‎16-12-2021 10:47 AM

Hi, 

 

I am trying to access my EE perks account and cannot log in, I have tried resetting the password and when I enter the details it says incorrect details, despite the email address and password being correct.

 

Can you please advise? 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to ClaireBeattie

‎16-12-2021 11:21 AM

Hi @ClaireBeattie,

 

Welcome to the EE Community. 🙂

 

Have you tried logging in with both your personal and work email address?

 

Were able to successfully reset your password?

 

James

0 Helpful
ClaireBeattie
Investigator
Investigator
In response to James_B

‎16-12-2021 11:27 AM

Hi James, 

 

It was set up on my personal email address, with my work I.d badge verified. 

 

I have tried logging in and unable to. 

 

Thanks 

Claire 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to ClaireBeattie

‎16-12-2021 11:29 AM

Hi @ClaireBeattie,

 

What error message do you see after resetting your password and attempting to log in?

 

James

0 Helpful
ClaireBeattie
Investigator
Investigator
In response to James_B

‎16-12-2021 11:33 AM

Hi James, 

 

"login details are invalid" which I don't understand as the password reset email comes to my email address, and when I update the password I get a password reset successful message.

 

Then when I login using the email address and password, I get the login details are invalid message.

 

 

 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to ClaireBeattie

‎16-12-2021 11:40 AM

I've sent you a private message @ClaireBeattie

 

James

0 Helpful