Unable to access EE Perks
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
20-03-2020 10:53 PM
I'm unable to access the EE Perks site to get my Emergency Service code.
I'm already registered, but whenever I try to log in it tells me the password is invalid. I try to reset it and it says an email will be sent to reset, which I never receive (yes! I've checked the junk mail!). I can't re-register because it tells me that I've already registered.
I'm tired of seeking help on the webchat/phone - I always just end up with myEE account password resets.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
08-06-2021 06:49 AM
I’m having the same issue. I’ve checked all folders of my email and I still can’t sign in or reset the password. Can you help me? I’ve been trying for a few days now.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
08-06-2021 07:33 AM
Hi @DylanMoss95
Thanks for coming to the community.
Are you using your work email or personal email to sign in?
Have you checked your junk/spam folders for the password reset email?
Thanks 🙂
Leanne.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
20-10-2021 05:23 PM
I too cannot access my perk code. I've tried everything that every poster here has tried to no avail. Really frustrating. The whole process is not fit for purpose. Please help!
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
20-10-2021 06:31 PM
Hello @Damo2163.
Thanks for coming to the community.
I have sent you a private message for more information.
Katie 🙂
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
16-12-2021 10:47 AM
Hi,
I am trying to access my EE perks account and cannot log in, I have tried resetting the password and when I enter the details it says incorrect details, despite the email address and password being correct.
Can you please advise?
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
16-12-2021 11:21 AM
Hi @ClaireBeattie,
Welcome to the EE Community. 🙂
Have you tried logging in with both your personal and work email address?
Were able to successfully reset your password?
James
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
16-12-2021 11:27 AM
Hi James,
It was set up on my personal email address, with my work I.d badge verified.
I have tried logging in and unable to.
Thanks
Claire
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
16-12-2021 11:29 AM
Hi @ClaireBeattie,
What error message do you see after resetting your password and attempting to log in?
James
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
16-12-2021 11:33 AM
Hi James,
"login details are invalid" which I don't understand as the password reset email comes to my email address, and when I update the password I get a password reset successful message.
Then when I login using the email address and password, I get the login details are invalid message.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
16-12-2021 11:40 AM

- « Previous
-
- 1
- 2
- Next »