Trying to order a new phone. Iv ordered twice with no joy in reciving it please

[DeniseJM67]

Hello I am trying to order a phone (pay as you go) for my son, I have ordered it twice had a order number and that’s as far as it goes,please help or advise, really need a phone ASAP 

[Leanne_T]

Hi @DeniseJM67 

Thanks for coming to the community.

When did you place the order?

Was the phone in stock?

Have you had any payment taken from your bank?

Thanks 🙂

Leanne.