Trying to join EE

ionarhum
Investigator
Investigator

‎10-02-2021 11:08 AM

Hi.

 

I've been trying to join EE but have questions about porting my number. The live chat hasn't worked for 2 days now....I'm beginning to wonder if I should put up with Vodafone's poor customer service for another 24 months....

 

Anyone know when it may be available?

 

Thanks

 

Jez 

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6 REPLIES 6
BrendonH
Community Hero
Community Hero

‎10-02-2021 11:12 AM

When you say its not working. How do? I am on live chat right now talking to someone.

 

Can you not go to the shop and pick the phone you want?

 

It will allow you to add a PAC code at some point during the process or after the phone has been delivered. 


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
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ionarhum
Investigator
Investigator
In response to BrendonH

‎10-02-2021 11:16 AM

I click the link for live chat then there are no buttons available under the Customer Service / Tech Support / Join EE.

 

And the shops are closed. I know the phone and contract i want....

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Christopher_G
EE Community Support Team
In response to ionarhum

‎10-02-2021 12:52 PM

Hi @ionarhum

 

Welcome to the community.

 

Could you try on a different device or browser please?

 

Chris

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ionarhum
Investigator
Investigator
In response to Christopher_G

‎10-02-2021 01:17 PM

HI,
Tried Chrome and IE. Cleared cache. No luck.
Thanks
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Christopher_G
EE Community Support Team
In response to ionarhum

‎10-02-2021 02:34 PM

Thanks, @ionarhum

 

Could you try clicking the pay as you go tab and then go back to chat?

 

Does it work then?


Chris

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ionarhum
Investigator
Investigator
In response to Christopher_G

‎11-02-2021 08:16 AM

Hi, 
Tried again on a corporate network with and without a VPN, Still no luck.

I've given up........
Thanks for trying...
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