Community Activity

Choosing Inclusive Extra on Mobile and Broadband plans

I recently moved to EE, initially as a Broadband client (Busiest Home Bundle) and then a few weeks later with a Mobile plan (Full Works). I was under the impression that each of these accounts gave me the choice of an inclusive extra to choose.I have...

KidA by Explorer
  • 18 Views
  • 3 replies
  • 0 Helpful

Resolved! Extra charges

I want to be able to keep track of my extra charges through the month without having to wait to see my next bill. I used to be able to do this and it helps keep an eye on my spending. However I cant seem to access this now. Please tell me why this in...

Delangel by Investigator
  • 47 Views
  • 3 replies
  • 1 Helpful

EE online order - no order confirmation

Hello,I placed an EE order online for a phone last weekend, payment was taken but I have not received an order confirmation. I contacted EE and they said wait 72 hours and then contact them again. Online it says wait 48 hours. I have done both and st...

Poppy82 by Visitor
  • 13 Views
  • 0 replies
  • 0 Helpful

EE62D Never connecting to EE for a week

Hey guys,Hoping someone can help before I raise hell with EE themselves.The EE62D mifi box I have just will not change from the cyan connecting light at all. I've reseated the battery after a few minutes, repositioned the box itself near a window/hig...

Resolved! Upfront payment

Hello I'm just need to know when you can refund me 30£ upfront payments.im placed order 17.08.2025 .and why you saying we don't charge any money until order is successful. Payment has been taken it's not pending  JOSEF **************** [Mod edit: Ple...

joecity77 by Investigator
  • 52 Views
  • 3 replies
  • 1 Helpful

Roaming in turkey

I just taken out two the full works plan from eei have told before that turkey is covered in my package as a roam free Country is this true ??if soo i just see it any where on the site can some please clear this up for mejust spoken to an operator ag...

Saner by Visitor
  • 24 Views
  • 1 replies
  • 0 Helpful

EE TV Remote flashes green not purple

New EE tv customer, I've tried to set up my remote, everywhere says to reset it it should flas purple 3 times, mine only flashes green. It wont control my telly which is a c 7 year old LG. When I go on settings on the ee box and select bluetooth remo...

Resolved! Apparently I can't afford an upgrade

Is there an issue with upgrades?I am trying to upgrade from a sim only from £11 pm to a  36 month plan for £24 but after putting in salary range it's telling me I can't afford that. I put in one of the higher brackets so it's nonsense to think I can'...

tsfmbarr by Contributor
  • 589 Views
  • 11 replies
  • 4 Helpful