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Trying to Join EE from BT, order stuck in AWAITING CONFORMATION and no contact

Jon55
Investigator
Investigator

‎30-11-2020 10:55 AM - last edited on ‎30-11-2020 12:08 PM by EE Community Moderator

Hello,

 

Ive ordered a new EE pay monthly mobile contract and handset, the order is stuck a AWAITING CONFIRMATION and has been for a few days. I've tried calling into EE but i dont have an EE mobile number so the call platform rejects me, there isnt an online chat available either.  called 150 put me through to BT who kindly tranfer me through but EE dont answer and cut the call off. Can I please get an update on my order??? I'm not having a great experince so far. 😔 

 

My order no, is: xkoxxxxxxxxx 27/11/20.

 

[mod edit: please do not post personal information on the public board. Thanks!]

18 REPLIES 18
ChrisGlynn
Established Contributor
Established Contributor
In response to Katie_B

‎01-12-2020 11:31 AM

Hi Katie - thanks for coming back to me.


Pacific Blue

0 Helpful
Katie_B
EE Community Support Team
In response to ChrisGlynn

‎01-12-2020 11:57 AM

Hi @ChrisGlynn. 

 

The delivery guidance provided above is for orders made as of now. 

 

What was advised when you ordered?

 

Katie 🙂

0 Helpful
Jon55
Investigator
Investigator
In response to Katie_B

‎01-12-2020 12:10 PM

FYI ALL,

My order progressed at midnight last night and DPD are expecting to deliver my phone tomorrow.

had confirmation emails from EE and DPD.

 

ChrisGlynn
Established Contributor
Established Contributor
In response to Katie_B

‎01-12-2020 12:11 PM

I'm starting to lose track tbh @katie but I'm pretty sure it was 14-21 days, so I'm still within the timeframe.

 

That said, according to other threads on here, people who ordered at the start of Nov have yet to receive phones, which suggests they will be taking priority over later orders.

 

I guess it depends if Apple can deliver a big enough shipment to EE, or if they are struggling so much with supply, that they are sending what they can, and dividing it up around the various phone companies?

0 Helpful
ChrisGlynn
Established Contributor
Established Contributor
In response to Jon55

‎01-12-2020 12:13 PM

When was your order placed @Jon55, and for what model/colour?

 

0 Helpful
Katie_B
EE Community Support Team
In response to Jon55

‎01-12-2020 12:15 PM

Thanks so much for letting us know @Jon55. 

 

This is great to hear, 

 

Katie 🙂

0 Helpful
Katie_B
EE Community Support Team
In response to ChrisGlynn

‎01-12-2020 12:17 PM

Hi @ChrisGlynn. 

 

Thanks for confirming the timescale given. 

 

I would recommend allowing this time before chasing the order. 

 

As soon as there is an update regarding your order and your order is ready for delivery you will be notified. 

 

Katie. 

0 Helpful
ChrisGlynn
Established Contributor
Established Contributor
In response to Katie_B

‎01-12-2020 12:20 PM

Seems I should have gone for the Max - may look into changing my order.

 

How straighforward would that be @Katie_B?

0 Helpful
Katie_B
EE Community Support Team
In response to Jon55

‎01-12-2020 12:26 PM

Hi @ChrisGlynn. 

 

If you wish to change your order I would recommend giving us a call and our upgrades team can provide you with all the information you require. 

 

Katie 🙂