The EE Community

Lost Broadband

Lost broadband on Sunday called Monday and was told a power adapter issue on main router and also the back up 4G was also faulty.  had a new 4G delivered yesterday and set it up and still no WiFi. Someone is supposed to be calling back but nothing so...

Smart Wifi pro wired backhaul issues

HiI have my EE smart Wifi pro connected to my EE smart hub pro router via Cat6 but i am seeing the following issue, after a day or 2 speeds via the smart wifi pro drops to around 350-400 (I have 1000mb) from around 900-1000mb which suggests to me may...

Smart 5G Hub 3 - Passthrough Mode Not Displaying WAN IP but a LAN IP.

Just got my Smart 5G Hub 3 and set it up in passthrough mode.I was expecting to see my WAN IP displayed in my Unifi setup, but it is displaying 192.0.0.1 instead of the WAN IP address 31.xx.xx.xThe cable is plugged into the LAN/WAN port on the Smart ...

Very bad customer service

Two weeks ago i made complaint and was told yes it will be looked in  today I get a text to return equipment  so I rang up  and was told the person how is dealing with my case will be in after 4pm today  and I will email as a matter of urgency surpri...

Ee call back sales team still haven't called back

Documents

I got a text message about a document being available to view, I can guess it’s a yearly  statement for the phone, but I can’t find it anywhere. 

New sim / contract

Hi I just got a new SIM card and new phone S25 Ultra. i have signal bars, but i can't access data / send messages etc and is stuck in emergency call only.what am I supposed to do?

Sim

I need help with my sim 

Handset repair never happened

I rang about having my phone sent off before warranty ran out then was told I’d get it sorted after the holidays they’ll call me to do it which never happened I had asked multiple times since but was out of warranty and no insurance yet it was a hard...