Order stuck on awaiting conformation

Ourkid1690 · ‎31-01-2021

Hi I'm wondering if anyone can help me out i ordered the s21 ultra on Friday and paid for next day delivery it didn't come on Saturday and when I rang up the girl told me that there was a problem and the order hadnt went through I got the refund of money i paid and she set up another order. I'm wondering will I receive it tomorrow and also as I ordered on Friday will I still be eligible to receive the free ear buds with it?

Northerner · ‎31-01-2021

Hi @Ourkid1690

The EE offer us detailed here:

https://community.ee.co.uk/t5/Android/Samsung-Galaxy-S21-range-pre-order-offer-and-Gaming-Unleashed/...

If you don't qualify then check your Samsung members app on your phone to establish what (if anything) is available.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Northerner · ‎31-01-2021