Transferring number from different provider

[Matthew3242]

Hello I’ve bought a contract with EE and the phone arrived today with a new SIM card but I’ve put that SIM card in but I want to keep the same number from my old network. When I ordered my phone I put the PAC code in and I’m not sure how long I’ve got to wait before the numbers actually transfer. Does it do it automatically? Help would be much appreciated thanks. 

[Leanne_T]

Hi there @Matthew3242

Thanks for coming to the community. 

The number transfer should complete tomorrow for you, if you would like to make sure this is all set up please give us a call on 150. Our Mobile care team will be happy to check this for you 🙂

Thanks. 

Leanne.

[Matthew3242]

Hello how would I know if my number has been transferred. Thanks

[Leanne_T]

Hi @Matthew3242

We will text you when the number transfer has started and you'll receive another message when the transfer is complete.

Please see our How do I transfer my number to EE? Help page, for more information 🙂

Leanne.

[Matthew3242]

Hello thanks for the help it’s much appreciated. When abouts do you think I will get the text?

[Leanne_T]

Hi @Matthew3242

This should be in the morning to let you know this has started 🙂

To make sure this is all set up for tomorrow for you, please call us on 150 so the team can check your account. 

Thanks. 

Leanne 🙂