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Transferring my old giffgaff number to EE

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chan_3
Contributor
Contributor

‎09-01-2021 04:54 PM

I recently bought a EE sim and wanted to transfer my old Giffgaff number to EE. I have done all the necessary things they instruct you to do. EE said to me that they would send me a confirmation email after that but did not send me one. Its been 4 days since I sent the request.. They have sent me messages such as "Request cannot be completed as unregistered PAYG account", and " Request cannot be complete as number porting out".

 

Does anyone know what this means?

 

Thanks

 

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11 REPLIES 11
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chan_3
Contributor
Contributor
In response to Jon_K

‎10-01-2021 11:51 AM

@Jon_K Hello Jon, thank you! I managed to get through to them this morning and have registered my account and also found out what’s happening. My number will be transferred by Tuesday! 

Thanks again

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Go to solution
Jon_K
Former EE Employee
In response to chan_3

‎10-01-2021 01:09 PM

That's great!

 

Thanks for letting us know, @chan_3 🙂

 

Jon

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