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I haven't used my SIM card for over a year. How can I get it back working again

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mrpiotrn90atgma
Visitor

‎10-01-2021 01:21 PM

I haven't used my SIM card for over a year. How can I get it back working again ?

I haven't top-upped through this whole time because I'm living abroad currently and I need it back to deal with HMRC. Thanks for any help.

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Northerner
EE Community Star
EE Community Star

‎10-01-2021 01:23 PM

Hi @mrpiotrn90atgma 

 

You cannot reactivate after such a lengthy period. Your number will be recycled. 

 

Please read EE hibernation policy: 

 

https://community.ee.co.uk/t5/Pay-as-you-go-and-Flex/What-is-pay-as-you-go-and-flex-hibernation-and-...

 

Thanks

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Northerner
EE Community Star
EE Community Star

‎10-01-2021 01:23 PM

Hi @mrpiotrn90atgma 

 

You cannot reactivate after such a lengthy period. Your number will be recycled. 

 

Please read EE hibernation policy: 

 

https://community.ee.co.uk/t5/Pay-as-you-go-and-Flex/What-is-pay-as-you-go-and-flex-hibernation-and-...

 

Thanks

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.