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I haven't used my SIM card for over a year. How can I get it back working again

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mrpiotrn90atgma
Visitor

‎10-01-2021 01:21 PM

I haven't used my SIM card for over a year. How can I get it back working again ?

I haven't top-upped through this whole time because I'm living abroad currently and I need it back to deal with HMRC. Thanks for any help.

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Northerner
EE Community Star
EE Community Star

‎10-01-2021 01:23 PM

Hi @mrpiotrn90atgma 

 

You cannot reactivate after such a lengthy period. Your number will be recycled. 

 

Please read EE hibernation policy: 

 

https://community.ee.co.uk/t5/Pay-as-you-go-and-Flex/What-is-pay-as-you-go-and-flex-hibernation-and-...

 

Thanks

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Northerner
EE Community Star
EE Community Star

‎10-01-2021 01:23 PM

Hi @mrpiotrn90atgma 

 

You cannot reactivate after such a lengthy period. Your number will be recycled. 

 

Please read EE hibernation policy: 

 

https://community.ee.co.uk/t5/Pay-as-you-go-and-Flex/What-is-pay-as-you-go-and-flex-hibernation-and-...

 

Thanks

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.