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Transferring data to new Apple Watch

PugBrothers
Explorer

‎07-09-2021 04:53 PM

Hi All,

 

I received an Apple Watch SE as a gift and tried to set it up this morning. I currently have an Apple Watch Series 3 Cellular with a data plan that has a 50% discount applied to it. 

I paired the new Watch and tried to set up mobile data. The screen shows a prompt saying that a mobile plan already exists with the option to ‘replace’ my plan. I selected this, and it asks for me to call 150 and quote a number to an agent. 

I did all the above this morning, quoting a 32 digit e-sim number and allegedly got everything transferred over, but despite repeated resets and re-syncs I keep getting an identical screen prompting me to call 150 as if nothing has happened. 

How long does it take for the watch to be added to my account? I note that my current contract still shows my old watch as the one with the data plan and no mention is made of my new watch. 

I’ve spent a day trying to figure this out and really at a loss - I’ve tried other methods mentioned in other posts with absolutely no luck at all. 

Any wisdom will be extremely gratefully received. 

Thanks so much,

 

Paul 

0 Helpful
3 REPLIES 3
Fatboy71
Ace Contributor
Ace Contributor

‎07-09-2021 08:55 PM

I know a while back when I was having issues getting mobile data set up on my Apple Watch. I was given the below number. From memory, I think it gets you through to the dedicated Apple Watch team. After a call to them, everything was working for me. 

 

0800 079 5330

0 Helpful
PugBrothers
Explorer
In response to Fatboy71

‎07-09-2021 09:33 PM

Thanks for that - I actually saw your other post and called this number this morning! It went through to a tech support person, then someone who I assume specialised in Apple products. They were really nice on the phone, it’s just that they said after re-pairing it should be a matter of hours at most for my previous data plan to transfer to my new watch. It’s about 12 hours now, so I’m assuming that was incorrect, or something is a bit wrong. 

Part of me is wondering if it actually takes a few *days* for the data plan to migrate - hopefully someone reading this might know, one way or the other. 

0 Helpful
Fatboy71
Ace Contributor
Ace Contributor
In response to PugBrothers

‎07-09-2021 09:39 PM

I can't be certain, but I think it was only a short time after the call, that things were up and running for me. 

 

I would give it till tomorrow morning and call the number I provided back, and see what is holding it up. 

0 Helpful