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Number not switched over

Des17
Visitor

Ordered a new phone on Sun gave my pac code with order. Turned it on Mon at 6pm. Waited... waited.... wanted... still waiting! Over 24hrs later and still nothing 

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

Hi @Des17 

 

Welcome to the EE community

 

The usual timescale is that the day after your new phone is activated on its temporary number, the port-in is processed.

 

In your case, there's a few possible reasons for your port not being completed yet - I would recommend calling EE C/S on 150 from your mobile. If necessary, they can check whether the PAC has been submitted and what date your port is scheduled for.

View solution in original post

1 REPLY 1
bristolian
EE Community Star
EE Community Star

Hi @Des17 

 

Welcome to the EE community

 

The usual timescale is that the day after your new phone is activated on its temporary number, the port-in is processed.

 

In your case, there's a few possible reasons for your port not being completed yet - I would recommend calling EE C/S on 150 from your mobile. If necessary, they can check whether the PAC has been submitted and what date your port is scheduled for.