Number not switched over
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07-09-2021 09:22 PM
Ordered a new phone on Sun gave my pac code with order. Turned it on Mon at 6pm. Waited... waited.... wanted... still waiting! Over 24hrs later and still nothing
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07-09-2021 09:42 PM
Hi @Des17
Welcome to the EE community
The usual timescale is that the day after your new phone is activated on its temporary number, the port-in is processed.
In your case, there's a few possible reasons for your port not being completed yet - I would recommend calling EE C/S on 150 from your mobile. If necessary, they can check whether the PAC has been submitted and what date your port is scheduled for.
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07-09-2021 09:42 PM
Hi @Des17
Welcome to the EE community
The usual timescale is that the day after your new phone is activated on its temporary number, the port-in is processed.
In your case, there's a few possible reasons for your port not being completed yet - I would recommend calling EE C/S on 150 from your mobile. If necessary, they can check whether the PAC has been submitted and what date your port is scheduled for.
