Transfer my number to EE

[kirsten76]

I have completed the transfer my number form and have been met by the error message that it does not recognise my new EE number (says it needs to start 07 and be a UK number).

Is there a reason why EE does not recognise the number and is there an alternative mechanism of porting my new number across to EE?

Thanks

Kirsten

[Katie_B]

Good Morning @kristen76. 

Thanks for coming to the community. 

Are you still experiencing this problem?

Katie 🙂

[JPires]

Hi

I'm having the exact same problem.

How can we resolve this?

Thank you

[Katie_B]

Hello @JPires. 

Thanks for flagging this with us. 

I would recommend giving us a call and speaking with a member of our customer care team who can process this for you. 

Katie 🙂

[JPires]

Hi Katie

I have now contacted the 150 number and we have setup the transfer of the old phone over the phone.

Thank you

[Katie_B]

That's great to hear @JPires. 

Thanks for letting us know, 

Katie 🙂

[Drtab]

Problem is still present. I cannot believe that 2 mths later the isuue is not resolved yet... I have had the same problem with 2 different no.

[Leanne_T]

Hi @Drtab

Thanks for coming to the community.

Do you get an error message?

Have you tried using the form in another web browser?

Thanks 🙂

Leanne.