The EE Community

cancelled

I ended an order through the application, it was discounted at the time of my bank and the other day I received an SMS saying that my order was cancelled, when will I receive my refund?

Eufy E340 video doorbell connection problem

I have recently purchased a Eufy E340 video doorbell, but can't seem to connect it to my Smart Hub SH32B.I've tried connecting to the 2.4Ghz Wi-Fi, but it still won't connect.Has anyone else had the same problem, and have a solution? Thanks

Hi can sumone help ive left EE why am i still getting billed im sure im due a re

Pairing with Hub with EE App issue

I had already got my devices paired with the EE App and had been problem free for a couple of months, but recently I got an error every time I tried to manage my devices in the app. Eventually I uninstalled and re-installed the app. When I came to at...

Eufy Doorbell

Hi, I am having real difficulties setting up my Eufy Doorbell to the wi-fi it just wont connect? i have changed the setting in the management page to 2.4. I have re set the eufy but it says to turn off Firewall and I am unable to turn off Firewall in...

Watch data on no frills unlimited

Hi all, I have a no frills unlimited plan, but I got a free samsung watch 7 with it, how can I add the watch data add on? I dont think it comes with the no frills plan, but I cant find a way to add it on.Any ideas?

EE customer advisor “Juned” given the wrong information so that became a problem

Hi, I bought a TV in May 2025 for my baby to watch YouTube. I want to purchase for a wireless broadband that’s why our family visited EE on 14/05/25. We met a customer advisor Juned and he is the one served us. He advised us to take home broadband an...

Is the DVR Pro really this bad?

I've had mine for about a month, and it's a joke. Issues include:1. Overheating so that it drops of my network and will not work again until it cools down2. Recordings fail most of the time3. Minimal features (if this is the Pro-version, God preserve...

Number migration and change of ownership

Hi My daughter currently has a number under Three, the contract is in my name but she's authorized person. This means she has some limitations on managing the account, specially considering I moved to Spain and she's still in the UK. Since the contra...