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Bondlexy
Explorer

‎12-12-2021 10:09 AM

Hi I upgraded my iPhone XS Max for an iPhone 13 Pro Max. I have received the phone but have not yet received the package to send off my old phone. When should I get this?

 

thanks,

Lexy

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎12-12-2021 11:02 AM

@Bondlexy  This is sent by brightstar and you should get within a day or so after you get your new device,   If it’s over 3 days I would call customer services about it. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Leahwaker
Investigator
Investigator

‎12-12-2021 01:12 PM

How long did you wait for your iPhone pro max? I’m still waiting for mine 😞

I ordered the graphite in 128gb but still no updates yet 😞

0 Helpful
Bondlexy
Explorer
In response to Leahwaker

‎13-12-2021 06:17 AM

Hi,

it was supposed to be 21 days but ended up being about 8 days. I have the silver in 128GB

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