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Top Up voucher and pin number

Lincolnr2000
Visitor

‎08-06-2020 03:59 PM

I have purchased a top up voucher with the 16 digit number but when I dial 150 and attempt to enter the number the system asks me to generate a pin number, some thing I have never been asked for before, Why am I now being asked for a pin number? The option is to pay 25p per minute and speak to an advisor.

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎08-06-2020 05:10 PM

Why don't you just text VO (space) Voucher-No to 150?

 

Calls to CS are 25p per call for PAYG but are free in the present climate.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
southernbelle
Established Contributor
Established Contributor
In response to XRaySpeX

‎13-12-2021 07:57 PM

I am having the same problem.  When I send the voucher number to 150 as directed I just get a message saying 'Sorry we could not recognise that voucher number'.  This is a top-up for my husband's phone and I have now gone direct through EE.  How can I get a refund of the £40 I spent!!

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to southernbelle

‎13-12-2021 08:06 PM

@southernbelle : Where did you buy the voucher? Take it back if it is invalid.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP