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Top Up Problem

BPD21
Investigator
Investigator

‎26-06-2021 06:29 PM

Hi there.

I have been trying to top up my new Pay as you go account (was previously on contract) for the first time.

 

I have tried several times with 2 different cards on 2 browsers. When I go to the payment, it lets me do Stage 1 (amount), Stage 2 (payment details including billing address) however never comes up with Stage 3 confirmation.

 

I also had the same issue when I tried to add a card on the MyEE app (which directs to the website) and also had this issue with 'Fast top up'.

 

I got to the end of Stage 2 all times, but never to stage 3. Please help.

Thanks. Ben

 

 

 

 

 

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎26-06-2021 07:27 PM

Are you presenting a UK bank card at a UK billing addy?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
BPD21
Investigator
Investigator
In response to XRaySpeX

‎28-06-2021 06:01 PM

Yes, although I am doing from outside the UK.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to BPD21

‎28-06-2021 06:07 PM

Did you use that PAYG SIM for making calls or texts in UK before it was switched from contract? EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
BPD21
Investigator
Investigator
In response to XRaySpeX

‎14-07-2021 05:31 PM

No I did not use it in the UK after the contract ended and pay as you go started.

 

Anyway, just tried again 2 weeks later and it worked. Not sure why/how - I think I did everything the same as last time.

 

Thanks

0 Helpful