Throttling:-

[BoogieNites]

Hi,

So I know this has been discussed previously. If EE can answer honestly i'd be happy to change my package to the 4GEE broadband which i've had before. I'm currently tethering a phone sim in a router, which is allowed according to EE as long as it's under 12 devices. When first set up about 6 months ago it was great!  Now more recently the speeds have just got really slow & are normally less than 5mbps and to be honest it is normally during peak times, early mornings are fine. Are EE throttling this type of connection or is it more & more people coming onto the network & making it slow? I'm in a rural setting & I see lots of companies on Facebook promoting rural broadband connections who are using EE.

Many Thanks for any feedback and advice!

BM     

[BrendonH]

These days it's more people using the services being stuck at home. And being rural sometimes its quicker to have a mobile network as their broadband choice than actual home broadband.

EE won't be throttling. 

There could also be issues in your area causing this. Have you checked the network status page and reported the slow connection speed?

[BoogieNites]

Thanks @BrendonH. I'm not convinced but somewhat happier you think they're not throttling. What I don't understand is the fact the the 4GEE unlimited data contract is £20 more expensive than an unlimited phone sim. You also get calls & texts included in the phone sim. So in theory the extra £20 is to allow tethering on more than 12 devices. To me it just doesn't make sense. 

Yes I've contacted support & they don't find any problems with the service.

My speed has only recently dropped off so the idea of lockdown which we've been in for months I can't see it being the problem.

Cheers!

[BoogieNites]

Just wondering if a tech guru could contact me on this either by PM or reply to the thread.

Thanks! 

[BrendonH]

This is a customer forum.

If you want a tech guru then you will need to call I'm afraid.

[Christopher_G]

Hi @BoogieNites

Have you reported a problem on our Network Checker?

Chris

[BoogieNites]

Hi @Christopher_G 

Network checker isn't showing any problems. I contacted technical via chat & they've arranged for someone at level 2 tech to give me a call to discuss. Interesting though the guy I was speaking to on the online chat did say that throttling was a possibility if I was close to or over the "fair usage" policy. Nowhere near it in my case so rules that possibility out.

Will see what tech guys have to say, assuming they ring me. Here's hoping for a solution.

Thanks for you input!

B  

[Christopher_G]

No problem, keep us posted on what happens, @BoogieNites.

Chris

[BoogieNites]

Hi @Christopher_G @BrendonH ,

Hi Guys, just an update on this. I didn't receive any communication from the level 2 tech team as promised by my online chat advisor nor did I receive the transcript of my online chat either which I requested when closing the chat window. That said, however, I am happy to say that on Saturday my speeds have returned to normal & continue to be good. So that's what's important but I'd rather know if technical did in fact find a problem at my BTS or was I being throttled? Let hope now it continues. 

Once again thanks for your input 👍

[James_B]

Thanks for the update @BoogieNites

I'm glad the issue is now resolved. Our Customer Care Team should be able to check the notes from our Tech Gurus if you get in touch.

James